At Flooring Home Shop, we are dedicated to providing high-quality flooring solutions for your home. We understand that creating your perfect space is important, which is why we offer transparent and customer-friendly shipping and returns policies. Please read the following information carefully.

Shipping Information

We are committed to delivering your order promptly and safely to your doorstep, wherever you are in the world (excluding Asia and a few remote areas).

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.

You will receive a tracking number via email once your order is on its way, allowing you to monitor its journey to you.

Our Returns & Exchanges Policy

Your satisfaction is our priority. We want you to love your new flooring as much as we do. If you are not entirely satisfied, our straightforward policy is here to help.

Returns Timeframe

You may return most unused items in their original packaging within 15 days of receipt for a full refund or exchange.

Non-Returnable Items

To ensure the safety, hygiene, and quality of our specialised products, the following items cannot be returned or exchanged once opened or used:

  • Flooring Underlays & Foam Underlay (for hygiene reasons).
  • Installation Tools & Door Bars (for safety reasons).
  • Scotia Beading that has been cut to size or removed from its original packaging.
  • Any product that has been installed, used, or is not in its original condition.

Step-by-Step Return Process

Follow these simple steps to initiate a return or exchange:

  1. Submit a Request: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Wait for Approval: Our team will review your request and provide you with a Returns Authorisation (RA) number and instructions within 2 business days.
  3. Pack the Items: Securely pack the items in their original packaging, including all documentation and accessories.
  4. Ship the Items: Send the package to the address provided in your returns instructions. We recommend using a tracked shipping service for your peace of mind. Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part.
  5. Inspection and Processing: Once received, our team will inspect the returned items. Upon approval, your refund or exchange will be processed.
Important: Please do not send returns without first obtaining an RA number. Returns received without this number may be delayed or refused.
Return Shipping Address:
Flooring Home Shop Returns Department
32 St Thomas’ St
Sunderland, GB SR2F 7CM

Refund Timeline and Method

After we receive and inspect your return:

  • Timeline: Please allow up to 10 business days for the refund to be processed.
  • Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please note that your bank or payment processor may take additional time to post the refund to your account.

Exchanges

If you need to exchange an item for a different size or product, please follow the standard returns process outlined above. Once your return is received and inspected, we will ship the new item to you. Standard shipping charges will apply for the new item.

Need Further Assistance?

Our dedicated customer service team is always happy to help you create the home of your dreams. If you have any questions about shipping, returns, or your order, please don’t hesitate to contact us at [email protected].

Thank you for choosing Flooring Home Shop.