Privacy Policy

At Flooring Home Shop, we value your privacy as much as we value the quality of our flooring products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homeflooring-shop.com or make a purchase from us.

As a UK-based company operating from Sunderland, we adhere to the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), ensuring that your personal data is handled with the utmost care and security.

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account on our website
• Make a purchase or attempt to make a purchase
• Subscribe to our newsletter or marketing communications
• Contact our customer service team
• Participate in surveys or provide product reviews

The types of personal information we may collect include:

• Contact details (name, email address, phone number)
• Shipping and billing address
• Payment information (credit/debit card details processed through secure payment gateways)
• Order history and preferences
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Process your orders and deliver your flooring products
• Communicate with you about orders, products, services, and promotional offers
• Provide customer support and respond to your inquiries
• Improve our website, products, and customer experience
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

3. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third parties who perform services on our behalf, such as payment processing (Visa, MasterCard, JCB, PayPal), order fulfillment, shipping, marketing, and data analysis.
• Legal Requirements: When required by law, regulation, or legal process, or to respond to governmental requests.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your personal information is stored on secure servers located in the UK and European Economic Area (EEA). We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

All payment transactions are encrypted using SSL technology and processed through PCI-DSS compliant payment gateways. We do not store your complete payment card details on our servers.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we maintain high standards in line with industry best practices.

5. Your Rights

Under data protection laws, you have rights including:

• Access: The right to request copies of your personal information.
• Rectification: The right to request correction of inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal information, under certain conditions.
• Restriction: The right to request the restriction of processing of your personal information.
• Data Portability: The right to request the transfer of your data to another organization.
• Objection: The right to object to processing of your personal information.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies help us:

• Remember your preferences and shopping cart items
• Deliver targeted advertisements based on your interests

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. International Data Transfers

As we serve customers globally (excluding Asia and select remote areas), your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by the “Last Updated” date at the beginning of this policy.

9. Contact Us