FAQ

What types of flooring do you offer?

We specialise in a wide range of high-quality flooring options including Engineered Wood, Real Wood, Laminate, and High Gloss Flooring. Our products are suitable for various rooms such as Bathrooms, Bedrooms, Hallways, and Living Rooms.

Do you provide underlay and installation accessories?

Yes, we offer complementary products including Flooring Underlays, Foam Underlay, Door Bars, Scotia Beading, and Installation Tools to ensure a complete flooring solution.

How do I choose the right flooring for my room?

Consider the room’s function and traffic. For moisture-prone areas like bathrooms, choose water-resistant options. For high-traffic areas like hallways, durable options like Oak or Engineered Wood are ideal. Our product categories are organised by room to help you decide.

Where do you deliver?

We deliver worldwide, excluding Asia and select remote areas. All orders are dispatched from our warehouse in Sunderland, UK.

What are your shipping options and costs?

We offer two convenient options:
– Standard Shipping: £12.95 flat rate via DHL or FedEx, delivered within 10-15 business days after dispatch.
– Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch.

How long does order processing take?

We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Are there any additional fees for international orders?

International shipments may be subject to customs fees or import taxes, which are the customer’s responsibility. We recommend checking your local regulations before ordering.

What is your return policy?

We offer a hassle-free return policy within 15 days of receipt. Items must be unused and in their original packaging. Please visit our Returns Policy page or contact customer service for details.

How do I initiate a return?

Contact our customer service team at [email protected] with your order details. We’ll guide you through the process and provide a return authorization if applicable.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your payment details and ensure secure transactions.

Do you provide installation services?

We specialise in supplying high-quality flooring products but do not offer installation services. However, we provide comprehensive installation tools and guides to help DIY enthusiasts.

How should I maintain my flooring after installation?

Check our ‘After Care’ section for specific maintenance guides. Generally, we recommend regular sweeping, prompt cleaning of spills, and using appropriate cleaning products to preserve your floor’s finish.