At Flooring Home Shop, we understand that timely and reliable delivery is crucial to your home renovation projects. Whether you’re a DIY enthusiast transforming your living space or a professional contractor working on a tight schedule, we strive to make the delivery process as seamless and transparent as possible. Our commitment to quality doesn’t end with our products—it extends to every step of your journey with us, from selection to installation.

Shipping Options

We offer two convenient shipping methods to suit your needs and budget. Both options ensure your flooring products arrive safely and efficiently, no matter where you are in the world (excluding Asia and select remote areas).

Standard Shipping

For those who need their orders quickly, our Standard Shipping option is ideal. We partner with trusted carriers like DHL and FedEx to provide fast and reliable service.

  • Cost: £12.95 (flat rate)
  • Processing Time: 1-2 business days
  • Delivery Time: 10-15 business days after dispatch
  • Best For: Urgent projects or customers who prefer tracked and expedited service.

Free Shipping

For orders over £50, we offer Free Shipping via EMS. This economical option is perfect for larger orders or those with more flexible timelines.

  • Cost: Free for orders over £50
  • Processing Time: 1-2 business days
  • Delivery Time: 15-25 business days after dispatch
  • Best For: Budget-conscious shoppers and larger orders where timing is less critical.

Note: All delivery times are estimates and may vary based on your location and external factors such as customs processing or weather conditions. We recommend ordering well in advance of your project start date to avoid any delays.

Order Processing

Once you place your order, our team springs into action. We process all orders within 1-2 business days, ensuring your items are carefully packed and dispatched promptly. You’ll receive a confirmation email with tracking information as soon as your order ships, so you can monitor its progress every step of the way.

International Shipping

While we’re based in Sunderland, UK, we proudly serve customers worldwide (excluding Asia and select remote areas). Our global reach means you can enjoy high-quality flooring no matter where you call home. However, please be aware that international shipments may be subject to customs fees or import taxes, which are the responsibility of the customer. We recommend checking your local regulations before ordering.

Returns and Refunds

If you’re not completely satisfied with your purchase, we offer a hassle-free return policy within 15 days of receipt. Please ensure items are unused and in their original packaging. For more details, visit our Returns Policy page or contact our customer service team.

Why Trust Our Delivery Service?

We partner with renowned carriers like DHL, FedEx, and EMS to ensure your flooring arrives in perfect condition. Our packaging is designed to protect even the most delicate items, like high-gloss flooring or real wood planks, during transit. With Flooring Home Shop, you can rest assured that your investment is in safe hands.

Thank you for choosing Flooring Home Shop for your flooring needs. We’re here to make your experience exceptional—from browse to floor. If you have any questions about delivery, don’t hesitate to reach out to our friendly team at [email protected].